Client Support Specialist

Salary: $60,000 - $65,000
Mosgiel, Otago

If you’re passionate about creating a better world for yourself and others – we have a place for you. Our innovative, patented digital microscope was developed in Dunedin and from here we’re taking on the world, creating digital diagnostics for people, animals and our environment.

We’re looking for an energised client support specialist who wants to leverage their experience in a supportive, ever-changing and innovative business. 

Techion has an employee bonus programme that provides an opportunity for its team to shine and grow in a flexible environment. Your work here will help to solve some of the world’s diagnostic challenges.



The Client Support Specialist is tasked with ensuring customers are using our FECPAKG2 animal diagnostic platform successfully. You’ll need outstanding communication skills which you will use online, on the phone and via email to train and support FECPAKG2 users.

This will be achieved by:

  • Training clients to successfully use FECPAKG2; Techion’s animal health diagnostic platform
  • Onboarding clients
  • Providing customer support including trouble-shooting IT and connectivity issues 
  • Developing and maintaining customer support and training resources

The successful candidate will be part of the sales and marketing team and work closely with other teams including; laboratory and information technology.

This full-time permanent position is based at Invermay, just outside Mosgiel, with normal working hours from 8.30am - 5pm. As the role liaises with clients across various markets – in particular Australia – there may on occasion be a requirement to work from 11am – 7pm or o public holidays with time in lieu.



  • Confident communication using telephone, email, video conference and chat channels
  • Excellent client relationships
  • Experience training clients would be an advantage
  • Familiar with networking and internet technologies
  • A background in animal health and/or an understanding of, or experience working with farmers would be an advantage
  • Experience with Microsoft Office Suite, Bitrix or other CRM systems 




  • Commitment to problem resolution
  • Think logically and creatively
  • Ask questions when required
  • Apply knowledge to new situations

Time Management

  • Ability to prioritise requests and tasks
  • Organised and systemised

Work ethic

  • Self-disciplined
  • Motivated and self-driven
  • Attention to detail
  • Professional and organised
  • Empathetic and supportive


  • Communicate effectively with a broad range of people
  • Communicate with confidence
  • Ability to collaborate across multiple teams
  • Able to work independently as well as part of a team
  • Respect for all clients, colleagues and management



Techion rewards employees for their contribution to the success of the company through the annual Techion Incentive Programme.

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